Privacy Policy

In this section of the Privacy Policy, we will cover the different types of data that we collect, how it is used, where it is stored, who it’s shared with and your rights to your data.

(1) WHAT DATA DO WE COLLECT?

We collect information about your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This data is stored and collected via Google Analytics. This data is processed for the purpose of analysing the use of our website. The basis for processing the data is our legitimate interests, namely monitoring and improving our website for our customers.

We may process any information that has been submitted via any of our website’s contact forms (“enquiry data”). This data may then be processed for the purpose of offering, marketing and selling relevant services to you. As well as sending you emails with regards to new blog posts, special offers and deals on relevant services. We may process information provided to us with the intent of subscribing to our email newsletters (“notification data”). This notification data may be processed for the purpose of sending you relevant newsletters. The legal basis for the processing of this data is consent to do so.

We may process any data identified within this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any data identified within this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

We may store and process any information collected in accordance with this privacy policy manually and in a hard copy format. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

(2) WHO HAS ACCESS TO YOUR DATA?

We may disclose your personal data to our hosting provider GoDaddy as much as reasonably necessary for the purpose of resolving any issues with the website and/or in order to improve our website for our customers.

We may disclose your personal data to the following third-party providers, in accordance with the terms detailed in Section 1 of this policy:

• Google Analytics – All Data
• Google Webmaster Tools – All Data
• Bing Webmaster Tools – All Data
• Google AdWords – All Data
• Outlook – Enquiry Data
• Paypal – Transaction Data
• Amazon – Transaction Data
• Website Cookies – All Data
• Staff Members – All Data

We may disclose your personal data to our insurers and/or professional advisers as much as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. Financial transactions relating to our website and services are handled by our payment services providers PayPal & TransferWise.

We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at:

• Stripe: https://stripe.com/en-gb-fr/privacy 
• PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full 
• Wise: https://wise.com/gb/legal/privacy-policy-eea

(3) RETENTION AND DELETION OF DATA

Our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. We outline our policy of data retention & deletion in this section of the policy. We will retain your personal data as follows

• All personal data collected in accordance with section 1 of this policy will be retained for a maximum period of 2 years following the date of collection and then deleted.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

• the period of retention of all personal data will be determined based on the actions of the individual, the data will be retained indefinitely unless requested to be removed or edited by the individual themselves.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

(4) YOUR RIGHTS TO YOUR DATA

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes by contacting us using the details provided at the bottom of this policy.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.